Bright Harbor Recovery, Inc. (“Bright Harbor,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal data that you provide to us or that we collect about you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.brightharbor.co (the “Site”) or use our services, including any subsequent products, processes, developments, tangible embodiments, or services provided by Bright Harbor (collectively referred to as the “Bright Harbor Service”).

This Policy applies to all users of our Site, services, and any interactions you may have with us.

We Collect: We collect various types of personal data from our Partners, Users, Visitors, and Loved Ones to provide and improve our Services. This includes:

• User Data: Information about individuals using our disaster recovery services.

• Partner Data: Information about any vendors our users are engaged with.

• Visitor Data: Information about visitors to our Site and participants in our events.

• SMS Communication Data: If you provide your phone number, we may use it to send SMS notifications related to your account, service updates, or other communications in accordance with this policy. Message frequency will vary based on your interaction with our services.

How We Use Your Information: We use your personal data for various purposes, including to deliver our Services, improve user experience, and comply with legal obligations. This includes:

• Facilitating and enhancing the Bright Harbor Solution

• Providing personalized support and assistance

• Analyzing usage trends to improve our Services

• Securing our systems and preventing fraud

• SMS Notifications: Sending SMS messages to provide information, updates, and other service-related communications. You may receive transactional messages (e.g., service updates) or marketing messages if you have opted in to receive them.

Data Sharing and Disclosures with Insurance Carriers and Government Programs: We do not represent you in any capacity and will never share your personal information with your insurance company, FEMA, or any other government agency. Your privacy is paramount to us, and we are committed to protecting your data.

Other Data Sharing and Disclosure: We may share your personal data with third parties, including Service Providers and legal authorities, as necessary to provide our Services or comply with legal obligations. We do not sell your personal data to third parties.

Data Security: We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights and Choices: You have rights regarding your personal data, including the right to access, correct, or delete your information. You may also choose to opt out of receiving SMS communications by replying “STOP” to any message you receive from us or by contacting us directly. Opting out of SMS marketing messages will not affect your ability to receive essential service-related notifications.

Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our Site and improve our Services. You can manage your cookie preferences through your browser settings.

Updates to this Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a prominent notice on our Site or sending you a direct notification.

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@brightharbor.co.